Question 1

Why do CPA firms choose NMGI as their IT partner?

Accepted Answer

NMGI specializes in IT solutions built for accounting firms, aligned with the way your team works, backed by more than 40 years of experience.

Question 2

Does NMGI work with CPA firms outside Kansas?

Accepted Answer

Yes. NMGI is headquartered in Hutchinson, Kansas, but we serve CPA firms nationwide. Our team supports firms remotely and can travel on-site when needed, regardless of where your firm is located.

Question 3

How long does onboarding take when switching IT providers?

Accepted Answer

Onboarding timelines vary depending on the size and complexity of your firm's environment, but most firms are fully transitioned within a few weeks. We handle the technical transition so your team experiences minimal disruption.

Question 4

Can NMGI help your team work more efficiently with technology?

Accepted Answer

Yes. NMGI focuses on modernizing accounting technology so your team spends less time on IT issues and more time serving clients, simplifying your setup without adding complexity.

Question 5

What does NMGI's managed IT service cover for CPA firms?

Accepted Answer

NMGI provides managed IT services to keep your firm secure, efficient, and focused on client work, including Help Desk, network management, cybersecurity, backups, and infrastructure support in one place.

Question 6

What's the first step to switching to NMGI?

Accepted Answer

It starts with a conversation. We assess your environment, understand your firm's needs, and walk you through what a transition would look like before you commit to anything.

Question 7

Can NMGI host your tax software so we can access it remotely?

Accepted Answer

Yes. NMGI provides Azure-based cloud hosting and virtual desktop environments so your team can securely access your tax and practice management software from anywhere.

Question 8

Will our systems slow down during tax season?

Accepted Answer

Our hosting and monitoring are built to handle the increased demand of filing season, including additional seasonal staff logging in from multiple locations.

Question 9

Does NMGI provide cloud hosting for CPA firms?

Accepted Answer

Yes. NMGI offers cloud hosting on Microsoft Azure for CPA firms that want secure access to their tax software and daily workflows.

Question 10

Which accounting software platforms does NMGI support?

Accepted Answer

NMGI supports the CCH Axcess and ProSystem fx suites, Thomson Reuters CS Professional Suite and Onvio, plus Lacerte, QuickBooks, and more.

Question 11

Does NMGI provide security awareness training?

Accepted Answer

Yes. For an affordable monthly charge, NMGI provides ongoing Security Awareness Training (SAT), so your team stays sharp against evolving threats rather than relying on a once-a-year training video. Simulated phishing campaigns are also available within SAT.

Question 12

What is multi-factor authentication, and why does NMGI require it?

Accepted Answer

Multi-factor authentication (MFA) requires a second form of verification beyond a password before accessing an account. It's one of the most effective ways to prevent unauthorized access, even if a password is stolen, and many cyber insurance carriers now require it as a condition of coverage.

Question 13

Can NMGI help our firm meet cyber insurance requirements?

Accepted Answer

Yes. We help firms implement the security controls insurance carriers increasingly require, including MFA and documented security awareness training.

Question 14

What are NMGI's support hours?

Accepted Answer

Our regular service department hours are Monday through Friday, 7am to 7pm CST. Phone calls during business hours are answered live, not routed to voicemail.

Question 15

Does NMGI offer 24/7 support?

Accepted Answer

Yes, for emergencies. NetCare Managed IT clients have access to 24/7 emergency support outside our regular 7am to 7pm CST hours, in addition to live phone support during the business day.

Question 16

How fast is NMGI's typical response time?

Accepted Answer

Every incoming ticket is triaged by priority. Calls are assisted immediately. Service outages, where all users and functions are unavailable, are high priority, addressed within 4 business hours. Significant degradation, where a large number of users or business-critical functions are affected, is medium priority, addressed within 24 business hours. Limited degradation, where a smaller number of users or functions are affected and your firm can continue operating, is low priority, addressed within 72 business hours. Full details are in our Service Level Objectives.

Question 17

What happens if something breaks during tax season?

Accepted Answer

Our team monitors your systems proactively to catch issues before they disrupt your work, and our support team is ready to respond quickly if something does come up, during tax season or any other time of year.

Question 18

How is NMGI's pricing structured?

Accepted Answer

NetCare, our managed IT service, is priced per user under a one-year contract. Pricing for other services, like cloud hosting or one-time projects, is scoped to your firm's specific needs. Contact us for a quote.

Question 19

Does NMGI work with compliant technology vendors?

Accepted Answer

Yes. NMGI works exclusively with trusted, compliant technology vendors, helping ensure secure, reliable IT solutions for businesses with strict industry and security expectations.

Question 20

Is there a contract, and what's the term?

Accepted Answer

Yes. NetCare is offered under a one-year contract. You can review our full Master Services Agreement at nmgi.com/legal.

Question 21

Does NMGI work with firms of a specific size?

Accepted Answer

NMGI works with CPA firms of varying sizes, from single-partner practices to multi-office firms.

Frequently asked questions

Can NMGI host your tax software so we can access it remotely?

Will our systems slow down during tax season?

Does NMGI provide cloud hosting for CPA firms?

Which accounting software platforms does NMGI support?