NetCare Overview | Monitoring | FAQs

NetCare FAQs

Questions:

1. What is the difference between NetCare Standard and Premium?
2. What devices or services can be monitored?
3. What services are included and will be included in NetCare?
4. Who do I contact for information on NetCare?

Answers:

1.  What is the difference between NetCare Standard and Premium?

Details of the difference are available in the NetCare Services Information Sheet. Specifically, NetCare Premium offers:

1. 24x7x365 monitoring of two (2) additional Key Network Devices.
2. Discounted rates for additional Key Network Devices, plus greater discounts for higher volumes of monitored devices.
3. Quarterly reviews (by phone or onsite) to analyze key reports and IT plans.
4. Annual updates of network profiles, documentation and passwords.
5. Highest level Priority Support. (Priority in queue over non-Premium clients.)
6. Highest level Priority Response for monitored devices and services. (Priority in queue over non-Premium clients. Return call in 1 hr.; remote access or departure in 2 hrs.)
7. No charge for Tier 2 3rd Party support calls. (Compared to $25/call with Standard.)

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2.   What devices or services can be monitored?

NMGI can monitoring virtually all systems and devices, either through WMI, SNMP, SysLog or through log files. For a basic list of devices and services, see the Monitored Services list.

Don't see something you need monitored? Please contact us. We can create a "Custom Services" using our SDK, check with the vendor and listen to what you need. As an example, we can monitor for security, noise, temperature and even smell, in addition to the traditional IT devices and services.

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3.   What services are included and will be included in NetCare?

NetCare currently includes an initial Health Check, remote monitoring, remote support, monthly reviews, priority response, priority support, discounted labor and other services. (more details)

NMGI also offers email management (anti-spam, anti-virus), remote back-up, patch management, vulnerability scanning, printer management and firewall management depending on the size, scope and manufacturer of the network devices.

Additionally, NMGI offers technology assessments, project management and strategic technology planning services.

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4.  Who do I contact for information on NetCare?

Please contact Ken McClelland, VP of Sales at (620) 662-2700 ext. 131 or kenm@nmgi.com. Ken will work with you to coordinate an assessment of your needs, present our How NetCare Benefits Your Organization overview and discuss options to get you started.

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See the NetCare Managed IT Services Information Sheet for details.