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Network Management Group, Inc. serves as a trusted advisor for small business clients nationwide. As owners of our own small business we have a close kinship with pressures of managing the cash flow, employees, inventory levels, and still find time to grow your business. We’re here to help you use the technology tools we offer to free up your resources, and save you time and money. Plus, through our national and international network of consultants and subject matter experts, we respond quickly to your needs. By combining education, consulting and implementation, we set ourselves apart from the rest.
"The Internet has leveled the playing field between businesses big and small, but it has also forced businesses to work even harder to cater to customers' needs," says Jack Staff, chief economist for IntelliQuest's Zona Research. Rightly or wrongly, many consumers believe the Web has weakened customer service, he notes. The world is filled with anecdotes from people calling customer support services for technology or anything else ordered online and getting busy signals, voice mail with no callbacks or surly support people who know little more about the products than the customers who have called. Indeed, a survey of small businesses by Cahners In-Stat Group showed that 82% of companies with fewer than five employees, and 61% with fewer than 100 employees, agreed that the Internet has increased their need to improve their customer service. It is almost a no-brainer that you need this kind of technology today to hang onto the customers you have, and to be able to compete with larger businesses for new ones.
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