Frequently Asked Questions

1. What is DoubleCheck?
2. How does it filter spam?
3. How does it block viruses?
4. How does it save me money?
5. How many users and emails can it support?
6. What reporting does it offer?
7. How much does it cost?
8. How do I purchase it?
9. How do I install it?
10. How do I get technical support?
11. How are software updates handled?
12. What is the hardware warranty?
13. How do I become an Authorized DoubleCheck Reseller?
14. Who is Network Management Group, Inc. (NMGI)?

1. What is DoubleCheck?
   DoubleCheck is an email gateway appliance product or service that improves productivity and security by filtering spam, stopping viruses and phishing, filtering content and reporting on email use. Both inbound and outbound email can be processed. DoubleCheck is available in tower, rack or software-only configurations (on 3rd party hardware) for any user level and traffic. DoubleCheck is available from select Authorized Reseller Partners in an ASP/Hosted configuration.
    
2. How does it filter spam?
   The DoubleCheck Email Manager uses over 800 heuristic rules to read, score and tag spam based on global, domain-level and user-level settings. The rules combine with a layered approach to fighting spam that include real-time black hole lists (RBL), Bayes Classification, Automated White Lists and distributed checksum clearinghouses. DoubleCheck is one of the few companies worldwide to use the URIBL lists for improved spam accuracy. Updates are automatically checked every 30 minutes to two hours based on configuration.
   See Product Data Sheet.
    
3. How does it block viruses?
   The DoubleCheck Email Manager uses McAfee's anti-virus engine and automatically downloads and installs updates. Updates are automatically checked every 30 minutes. Alerts are sent to the sender and system administrator as desired and configured. NMGI is an OEM partner of McAfee.
   See Product Data Sheet.
    
4. How does it save me money?
   DoubleCheck saves money by reducing the time users waste deleting spam and repairing damage from viruses. Administrative time is saved installing, configuring and maintaining desktop software to manage spam. DoubleCheck is typically installed at a lower cost and higher price/performance level than solutions from other  vendors and comes with a configurable real-time Cost Savings Calculator.
    
5. How many users and email messages can it support?
   DoubleCheck's default configuration supports 1,250 messages per hour (tower appliance) or 2,000 messages per hour (rack appliance). These are average traffic numbers for good email reaching the queue and do not count deleted spam. DoubleCheck is targeted at small and mid-sized businesses, but can easily scale to meet the needs of larger organizations. DoubleCheck Email Managers are currently operating in enterprises of over 1,000 users and in ISPs with over 30,000 users. See Product Data Sheet.
    
6. What reporting does it offer?
   DoubleCheck offers extensive reporting based on spam, viruses, email and system traffic logs. New reports include the Management Report, Quick Reports, Overall Report, configurable charts (pie, bar and line), user reports and log reports by system, domain and user.
   See Reporting, Logging and Monitoring Overview.
    
7. How much does it cost?
   DoubleCheck is offered and priced on an individual customer basis by NMGI and Authorized DoubleCheck Reseller Partners. DoubleCheck is competitively priced compared to both client and appliance or server-based alternatives. Please contact a Reseller Partner or submit our contact form for a customized quote combining product installation and annual maintenance.
    
8. How do I purchase it?
   DoubleCheck is sold through NMGI and authorized DoubleCheck Reseller Partners. Please contact a Reseller Partner or submit our contact form for a customized quotation.
    
9. How do I install it?
   DoubleCheck may be installed by an Authorized DoubleCheck Reseller or by the customer's technical contact. In either case, the installer must collect basic configuration information regarding IP addresses, firewall settings, mail server settings and spam settings. Both the online demo or sample screen captures are helpful in understanding the installation. See our Best Practices Checklist.
    
10. How do I get technical support?
    Technical support is available through authorized DoubleCheck Reseller Partners or NMGI. Support is available from NMGI with the purchase of an Annual Software Maintenance Contract (MC). The MC provides spam engine and rule updates, AV and Phishing engine and DAT file updates, Admin Console and report enhancements, remote back-up of key configuration files, and free email and phone support. You may call 620-662-2700 ext. 150 for access to support.
     
11. How are software updates handled?
    Software updates are done automatically using our AutoUpdate feature. Customers can control the updates, or allow them to take place without administrative or user intervention.
     
12. What is the hardware warranty?
    DoubleCheck appliance hardware is covered by a three-year Extended Warranty on parts and labor for Years 1-3. In the event of hardware failure, a part or replacement system is shipped to the reseller or customer via 2-day freight for replacement. The customer or reseller may upgrade to overnight shipping if desired.
     
13. How do I become an Authorized DoubleCheck Reseller?
    Simply submit the Reseller Application. We will contact you about your qualifications and interest in offering DoubleCheck solutions to your customers.
     
14. Who is Network Management Group, Inc. (NMGI)?
    Network Management Group, Inc. is a professional service firm offering a wide range of technology and management services. NMGI has developed strategic alliances with key industry consultants and has an affiliation with a worldwide network of over 325 business centers known nationally as the VentureTech Network. Through this national affiliation and network, NMGI can deliver solutions incorporating over 185,000 products from over 480 different vendors. See NMGI details or browse the left-side navigation menu for details.
    
    
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